"You're good folks. Your stuff always works." Stephen Finch, Ellisville, MO
FAQ
Backup and Restore Questions
(Backup - Restore - Network)

Detailed Instructions and Procedures
(Longer answers for installations etc.)

Error Messages with numbers
(Error by text and by number)

Error messages without numbers

Installation Questions
(Install programs or changes from CD or Net)

Non-Technical
(Accounts, license codes, etc.)

Operational procedures

Printing Problems
(Printer failure or other controls)

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Backup and Restore Questions
Q: How do I back up my data to a network drive?
Q: How do I back up my data?
Q: How do I configure the program for automatic backups?
Q: How do I find a missing backup dataset?
Q: How do I move my data to a new computer (Single user)?
Q: How do I move my data to a new server?
Q: How do I send the data for a client to my partner so he can work on it?
Q: Why does Financial Planning Tools indicate restore database is being shared?
Q: Why does the program not perform the automatic backup?

Detailed Instructions and Procedures
Q: Backup Considerations
Q: BACKUP to and RESTORE from CD or DVD
Q: How do I move from old computer to new computer
Q: How do I move my data to a new server?
Q: How should I copy the data from a program in one computer to the same program in another computer?
Q: How to map a network drive
Q: Install Single User version from a download.
Q: Manual download of program update
Q: Payroll System database reconstruction
Q: Recover from download into program folder.
Q: Safe Mode Boot Installation
Q: Special Database Recovery Detail Instructions
Q: Special Database Recovery Overview
Q: Update - Manual update with update file

Error Messages with numbers
Q: Error 1004 - Error Accessing Database
Q: Error 12007 Name not resolved
Q: Error 12029 Cannot Connect
Q: Error 12031 when downloading update or program
Q: Error 1706: No valid source could be found for product (). The Windows Installer cannot continue.
Q: Error 2018: Page margins are too large, can't run report
Q: Error 2019 on report print.
Q: Error 3022 on Payroll System
Q: Error 3031 on Payroll Restore
Q: Error 3045 - Couldn't use ; file already in use.
Q: Error 3049 on Payroll System
Q: Error 3049: Can't open database .
Q: Error 3050 on Payroll System
Q: Error 3051 in Payroll System network installation
Q: Error 3051 when restoring payroll data
Q: Error 3051. The Microsoft Jet database engine cannot open the file . It is already opened exclusively by another user, or you need permission to view its data.
Q: Error 3075 on Payroll System
Q: Error 3112 on Payroll System
Q: Error 3343 in Payroll System
Q: Error 339: component missing or not properly registered.
Q: Error 3421 when restoring data
Q: Error 35756 when starting program
Q: Error 35761 when attempting to update
Q: Error 35764 when attempting to update
Q: Error 3633 when starting Payroll
Q: Error 380 - Invalid property value
Q: Error 3800 in Payroll System
Q: Error 381 - invalid property array index
Q: Error 400 - Form already displayed - can't show modally
Q: Error 429 - ActiveX component cannot create object.
Q: Error 429 - You don't have an appropriate license to use this functionality.
Q: Error 48 - Trouble loading DLL
Q: Error 480 Can't create AutoRedraw image
Q: Error 482 - when trying to print.
Q: Error 484 - when trying to print.
Q: Error 5 – Invalid procedure call.
Q: Error 5001 on installation
Q: Error 52 - Bad file name or number
Q: Error 6 Overflow
Q: Error 63 and Error 380
Q: Error 7 when starting program
Q: Error 70: Permission Denied
Q: Error 75 - Path/File access error Part 1
Q: Error 75 - Path/File access error Part 2
Q: Error 75 - Path/File access error Part 3
Q: Error TX4OLE invalid property value 1-900
Q: Errors 9 and 63
Q: Errors 9 subscript out of range and 381 Invalid property-array index

Error messages without numbers
Q: "Small Fonts and Sans Serif can't be found" when starting program
Q: Items "Not Saved"
Q: Message that something needs to be installed or "the feature you need is on a CD" on starting program
Q: The feature you are trying to use
Q: Your Network Data is Read-Only

Installation Questions
Q: After Download of a Program or Update, what does "Zip file damaged" mean?
Q: How do I manually update a program on a computer with no Internet access?
Q: Install - Workstation setup in a network environment.
Q: Install Network version from a CD to a server. Automatic installation.
Q: Install Network version from a CD to a workstation server. Automatic installation.
Q: Install Network version from a CD to a workstation. Part 1.
Q: Install Network version from a CD to a workstation. Part 2.
Q: Install Network version from a download to a server.
Q: Install Network version from a download to a workstation server.
Q: Install procedure - Single user version from a CD.
Q: Install procedure - Single User version from a download
Q: Installation from CD fails - Previous installation not found.
Q: Network installation overview
Q: Problem - After updating the program, why am I still running the old version?
Q: Problem - "Version of the application could not be determined"
Q: Problem - A previous version of Payroll System nnnn does not exist
Q: Problem - Error 12007 Name not resolved on Update from the Web
Q: Problem - Error 12029 Cannot Connect on Update from the Web
Q: Problem - Error 339 - CSCMD32.OCX etc failed to self-register
Q: Problem - Error 339 - THREED32.OCX failed to self-register
Q: Problem - Error 339 - VSSPELL6.OCX failed to self-register
Q: Problem - Error 339 during installation
Q: Problem - Error 35756 when starting program
Q: Problem - Error 35761 when attempting to update
Q: Problem - Error 35764 when attempting to update
Q: Problem - Error 5001 on installation
Q: Problem - full install setup procedure stalls
Q: Problem - Installation from CD fails - Previous version not found.
Q: Problem - Move Data Process Error in a Toolbox program installation Pre-2009
Q: Problem - Not a Valid Win32 Executable
Q: Problem - Update procedure tells me that the file is locked.
Q: Problem - update setup procedure stalls
Q: Update - Automatically update from within the program
Q: Update - Manual download
Q: Update - Manual update with update file
Q: Update - Manually from the Internet
Q: What do I do if the update procedure tells me that the file is locked?
Q: Why does downloaded CFS installer execute other vendor's installer?
Q: Why does the installer tell me the license code is invalid? or an error has occurred evaluating the firm information?
Q: Why does the setup program tell me to reboot the computer?
Q: Workstation setup in a network environment.

Non-Technical
Q: Can I move my data from one computer to another?
Q: Do I need the network version of my CFS program?
Q: How can I contact CFS for Help?
Q: How Do I Change My License Code In A CFS Program?
Q: How do I change the address on my account?
Q: How do I Create a MyCFS Account?
Q: How many computers am I licensed for?
Q: Where can I find my customer number?
Q: Where can I find the user’s manual?
Q: Where can I get help for my Fill-N-Print program?
Q: Where can I get my license code?
Q: Where's my W-2 program?
Q: Why can’t I call to update my address?
Q: Why can't I apply my vouchers?
Q: Why can't I order forms and envelopes over the phone?
Q: Why didn’t you tell me to renew my programs?
Q: Why does my license code change?
Q: Why isn't the program I want in the list of programs on the CD?

Operational procedures
Q: CSV (Comma Separated Value) Import guidelines
Q: E-file Procedure for Texas C3/C4 Employer's Quarterly Report
Q: How can I enter data at a client's office?
Q: How Can I Search for Documents in my CFS Research Program?
Q: How can I send Reports and/or Forms to my Clients?
Q: How do you enter Health Insurance Compensation income for 2% owners of S-corporations (payroll tax year 2006 and earlier)?
Q: Import QuickBooks 941 Data to Payroll System
Q: My Program Shows Forms from another State.

Printing Problems
Q: I am getting the message "OCR-A font is not properly installed" or "OCR-ACFS font is not properly installed."
Q: What do I do about error 482 when I try to print something?
Q: What do I do about error 484 when I try to print something?
Q: When I print a form I get error 16 - expression too complex, and then crash.
Q: When I print a form I get error 429 - Active X Object Cannot Be Created.
Q: Why does the program crash when I print - no error code, just crash?